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June 24, 2012

by Susan Koslovsky

June 24, 2012

IT’S NOT AS SIMPLE AS IT USED TO BE ANYMORE

by Susan Koslovsky

It used to be so easy. You needed a service, you made a phone call, the technician arrived, the work was done, you paid for it, everyone was happy. If there was an issue, you called customer service, the problem was investigated, resolved, and again, a happy result. What happened to those days and those stories? Today, with the multitude of connections and assortment of ways to contact anyone and anything, getting a problem resolved should be easier and far more accessible. However, the rules seemed to have changed, and the players are not those of yesteryear. There appears to be a lack of ownership, no pride in work ethic, and ignorance as to what actually needs to be resolved. This is across the board, be it retail, wholesale, service, or product. Calls are routed to countries far and farther away, with no connection to who or what actually the problem is. One hand does not know what the other is doing and within companies, salespeople, interoffice specialists, and the onsite technicians do not speak the same language, and I am not talking about English and Spanish. There is a lack of global understanding with such disconnections within companies that the technical world today that boasts communication ad nausea has not moved past the computer. An order is placed with a salesperson. The purchaser is told they will get a call and an email confirming the delivery or installation date and time. Either that call or email never comes, or if it does, the servicer does not. If the servicer does show up, it is with the wrong product or equipment. If it is with the right equipment, then that particular technician does not have the capabilities to install or connect. They tell YOU to call customer service, and after way too much time on the phone, you find out the salesperson ordered the wrong item for you, and there is an indefinite amount of time until this issue can be resolved. This is the scenario that seems to permeate every company in today’s time. Inefficiency, incompetence, and the inability to make things happen is today’s norm. We have all fallen between the cracks and the frustration can drive you mad. A word of caution: document everything, apprise customer service of those involved whose behavior is less than acceptable, make your friends aware of the pitfalls you have encountered, but do your best to shake off the aggravation for your own health’s sake. Gone are the days when simplicity ruled and everyone took their job seriously and with pride. Protect yourself: it’s a dangerous world out there.

June 17, 2012

by Susan Koslovsky

June 17, 2012

FATHER’S DAY WITH LOVE

by Susan Koslovsky

Father’s Day in the United States is on the third Sunday of June. It celebrates the contribution that fathers and father figures make for their children’s lives. Father’s Day is an occasion to mark and celebrate the contribution that your own father has made to your life. Many people send or give cards or gifts to their fathers. Common Father’s Day gifts include sports items or clothing, electronic gadgets, outdoor cooking supplies and tools for household maintenance. Father’s Day is a relatively modern holiday so different families have a range of traditions. These can range from a simple phone call or greetings card to large parties honoring all of the ‘father’ figures in a particular extended family. Father figures can include fathers, step-fathers, fathers-in-law, grandfathers and great-grandfathers and even other male relatives. In the days and weeks before Father’s Day, many schools help their students to prepare a handmade card or small gift for their fathers. Father’s Day is not a federal holiday. Organizations, businesses and stores are open or closed, just as they are on any other Sunday in the year. Public transit systems run to their normal Sunday schedules. Restaurants may be busier than usual, as some people take their fathers out for a treat. There are a range of events, which may have inspired the idea of Father’s Day. One of these was the start of the Mother’s Day tradition in the first decade of the 20th century. Another was a memorial service held in 1908 for a large group of men, many of them fathers, who were killed in a mining accident in Monongah, West Virginia in December 1907. A woman called Sonora Smart Dodd was an influential figure in the establishment of Father’s Day. Her father raised six children by himself after the death of their mother. This was uncommon at that time, as many widowers placed their children in the care of others or quickly married again. Sonora was inspired by the work of Anna Jarvis, who had pushed for Mother’s Day celebrations. Sonora felt that her father deserved recognition for what he had done. The first time Father’s Day was held in June was in 1910. Father’s Day was officially recognized as a holiday in 1972 by President Nixon. Regardless of how you celebrate the day, and with whom, make sure the “father’s” in your life including sons and sons-in-law know they are loved and respected for the roles they play in your life and the life of your children and grandchildren. In today’s crazy busy world there is always a shortage of taking the time to share how you feel. Make the time today. Share your love.

June 10, 2012

by Susan Koslovsky

June 10, 2012

DO YOU HAVE TOO MUCH ON YOUR PLATE

by Susan Koslovsky

Literally and Figuratively? BUSY, BUSY, BUSY. Many of us are leading such hectic lives that there is a natural tendency to pile it all on without stopping to realize we all have limitations of some kind. Every once in a while you must take a step back and reevaluate if you have taken on more bite than you can chew. Often times it just takes prioritizing the tasks you have obligated yourself to and readjusting your schedule to accommodate what you have to and want to accomplish. In an age where so many are at a loss for business, those who are busy should not complain at all, rather appreciate the abundance of work and find a way to make it all happen. Never, never should you allow the tasks you have taken on to jeopardize your health. That still comes first and foremost. Without our health we really do have nothing. If you are in good health be grateful and make the most of all your days. Isn’t it funny but for some a dinner plate is never big enough and for others the salad plate is too large. There’s no accounting for taste. It all depends n your nature and each and every person has their own evaluation of how much is too much on their plate. In the Buffet Line of Life there are those who choose a few offerings and then there are others who just like to pile it on. Taste it all and even go back for more. With work, family, and some time for recreation our plates are definitely FULL. If you find there are times that the plate is just a little too full, take a little break and ease up some. Give yourself the time, even if it means putting something aside for a bit. It will be there when you return. A good support system is crucial and the key to allow you to accomplish so many things. With a great teammate, partner, and/or assistant you can do it all. Try, if you can, to enjoy all the tasks you have undertaken. Then you are truly a winner and that will be your sweetest rewards and your best desserts.

June 3, 2012

by Susan Koslovsky

June 3, 2012

LIFE COMES FULL CIRCLE

by Susan Koslovsky

Of all the pleasures and thrills there are in life, watching your grandson at a celebration ceremony completing PK4 has to be very high on the list. Sitting in the audience listening to the beautiful voices of children as they sing on the top of their lungs, standing so tall and so proud with every fiber of their beings was a delight. Remembering like it was yesterday, but realizing it was almost 30 years ago that I watched my daughter sing her heart out at a similar celebration in the same school was both joyful and sad. Where has the time gone? I am so grateful I am here to witness each and every celebration, occasion, and event in our children’s lives and now the lives of our grandchildren. Days, weeks, months and years fly by so quickly as you reflect and remember how your life has come full circle. Reminiscing with other grandparents who like me share the memories of our children’s childhood days we all say the same thing, “Nothing is better; I wouldn’t want to be anywhere else.” The continuity of life and the celebration events tie us together from one generation to another and to each other. The types of celebrations may have changed over the years as educational methods evolve and each new school administrator offers possibilities for newer and perhaps better teaching methods. But, one thing is for sure, the joy and love of children and grandchildren deepen with each passing day, month, year. Every event is a milestone, every smile is engraved in your heart. I don’t know whether time sweetens the pot, or the realization that you are truly blessed to be here adds to the joy. I will tell you, that at that moment, when you look out on the stage and see your own grandchild so happy, so beautiful, and oh so delicious, you wish that life could stand still for just a moment longer. We all know life does not go on forever, even movies and story tales don’t pretend that it does. But within our lives there are full circles of completion where we experience mini lives within our full life span. This was a moment for me. Going back into the very classrooms my own children played (updated with beautiful new equipment ) and watching the hands on involvement my daughter now has with her son’s teachers, gave me a peaceful feeling of passing a baton. Her dedication, along with her husband, in their son’s education validates everything good in my life. I only hope I am fortunate enough to continue this journey and be part of many more full circles.